Australian and New Zealand Standard Shipping

Orders are dispatched within 2 business days via Australia Post courier and include full tracking.

• Orders AUD$59 and over = Free standard shipping
• Orders under AUD$59 = Shipping is AUD$12.95

United Kingdom Standard Shipping

Orders are dispatched within 2 business days via Australia Post International "Standard" Parcel Service and include full tracking. Please visit the Australia Post website to understand expected delivery times to your country.

• Orders AUD$149 and over = Free standard shipping
• Orders under AUD$149 = Shipping is AUD$19.95

It is important to note that any duties or government charges imposed by your country are the responsibility of the purchaser.

We believe a fair returns policy benefits everyone. Rather than building the cost of free returns into every product we sell, we've chosen to keep our everyday prices as competitive as possible while still making it easy to find the right fit.

Free Size Exchange

If your new belt doesn't fit quite as expected, we'll happily provide one complimentary size exchange, including return postage within Australia, provided your item is returned within 30 days of delivery in new, unused condition. Our complimentary size exchange policy is only available on our Australian made belts. Simply drop us an email via the Contact Us page to instigate your exchange.

Change of Mind Returns

If you've changed your mind, ordered the wrong style, colour or simply no longer require your purchase, you may return eligible items within 30 days of delivery for a refund.

Items must be returned in their original, unused condition with all original packaging. Return postage for change of mind returns is the customer's responsibility. Final clearance and marked-down sale items cannot be returned unless required under Australian Consumer Law. We will let you know on the product page if an item is not eligible for Change of Mind returns.

Promotional Offers & Returns
Some of our promotions, including our 50% off when you buy two or more eligible accessories offer, are designed to reward customers purchasing multiple items in a single order. If returning part of your order means the original promotion's qualifying conditions are no longer met, we'll simply recalculate the remaining item(s) at their applicable purchase price and adjust your refund accordingly.

FAULTY and warranty claims

If you believe your item has a manufacturing fault or develops a fault covered by our warranty, we'll assess your claim in accordance with our Warranty Policy. Where a claim is accepted, we'll provide a prepaid Australia Post Easy Returns label and offer an appropriate remedy, including repair, replacement or refund, in line with Australian Consumer Law.

We offer a 5-year warranty on full grain belts and a 12-month warranty on all other products.

Our returns policy does not cover wear and tear or any damage caused by misuse.

If your return meets the above criteria, please proceed to our Easy Returns page for further information on the returns process. Just follow the steps, and lodge your return promptly.

You should expect to receive your refund within 5-10 business days of us receiving your package. We strongly recommend that any returns are sent via a registered post service as we will not be responsible for any lost items.

If you purchased your Buckle product from one of our authorised retailers or another website, please contact the original place of purchase to arrange your return, size exchange or change of mind request. As each retailer manages their own returns process, their individual returns policy will apply.

If you believe your item has a manufacturing fault or wish to make a warranty claim, simply return it to the original retailer with your proof of purchase. They will liaise directly with us to assess the claim and arrange an appropriate resolution. We proudly stand behind the quality of every Buckle product and work closely with our retail partners to ensure genuine warranty claims are handled promptly and fairly.

If you are a stockist or trade customer and need to advise us of an incorrect delivery, short shipment, or other order discrepancy, please notify us within 7 days of receiving your delivery. Where an issue is confirmed, we will work with you to arrange an appropriate resolution, which may include a credit or replacement.

Please note that size exchanges and change of mind returns are not accepted for business-to-business transactions.

Manufacturing Faults & Warranty Claims

We proudly stand behind the quality of our products and will support genuine manufacturing and material-related faults. If an end customer returns a Buckle product to you due to a suspected manufacturing fault, please contact us before returning the item and request a Returns Authority Number. To assist us with assessing the claim, please provide:

• The customer's proof of purchase;
• Details of when the item was purchased from your store; and
• Any relevant information or images relating to the fault.

Once the claim has been reviewed, we will work with you to determine the appropriate resolution.

Warranty claims apply to faults caused by manufacturing or materials used in the product. They do not cover normal wear and tear, damage caused by misuse, accidental damage, improper care, or general deterioration through use.

We value our retail partnerships and are committed to supporting both our stockists and their customers by ensuring genuine warranty claims are handled promptly and fairly.

We proudly stand behind the quality of our Buckle braces. If your braces clips fail due to a manufacturing fault within 12 months of purchase, this will be treated as a warranty claim. Please contact us with your proof of purchase and details of the issue, and we will be happy to assist.

For braces purchased more than 12 months ago, we offer a complimentary clip replacement service to help extend the life of your Buckle braces.

This service is available exclusively for Buckle-branded braces manufactured by us. Due to the signature design and construction of our braces, we can identify genuine Buckle products; however, we are unable to replace clips on braces manufactured by other brands.

Our pressed metal clips are designed for durability, but over time they can naturally experience wear, particularly when used across different fabric weights. Repeatedly wearing the same pair of braces on both lighter fabrics (such as dress trousers) and heavier fabrics (such as denim) can place additional pressure on the clips. For the best performance and longevity, we recommend having separate braces for different types of clothing.

Our clip replacement service allows you to send your Buckle braces to our Sydney workshop, where we can replace the clips and, if required, metal adjusters to refresh your braces and extend their usable life.

How the service works

1. Please Contact Us before sending your braces so we can provide the required instructions.
2. Return your clean, odour-free Buckle braces to our workshop. Return postage to us is the customer's responsibility.
3. Include a prepaid return postage bag (with your address details completed) so we can send your refreshed braces back to you.
4. Once received, clip replacement is usually completed within 5–10 business days, plus postage time.

For hygiene reasons, please ensure braces are clean and free from odour before sending them to us.

We love that many of our customers continue wearing their Buckle braces for years. This service is our way of helping you get even more life from a product designed to be enjoyed for the long term.